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Frequently Asked Questions - General

How do I log into my account?

When you have first signed up, you should have received an email from us with your account login details. The URL is https://secure.billAnywhere.com , you will need to enter your client ID, login and password.

Is our data backed up in case of an emergency?

Data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down. Our uptime is over 99%.

Can we export our data if we don't want to use billAnywhere anymore? What format is the export in?

You can export your inventory, services, sales, account receivables, and reports to microsoft excel format.

Can I keep certain employees from seeing specific information? How do we set permissions?

You can manage your employees access and permission to your billAnywhere interface from the Admin->Manage Employees menu. billAnywhere has the following permissions built in (Administrator, employee, inventory, sales, and accountant) each with it's own permission settings to the application. For example, the employee permission settings will allow the user access to manage suppliers, accounts, create orders and credits. An accountant permission settings, will allow the user only access to the Accounting menu.

Can we install billAnywhere on our own server?

billAnywhere is available as a hosted product where we maintain the servers, the security, all the updates and improvements so you don't have to worry about anything. We can provide an all in one complete server purchase option to host and run your own billAnywhere application. We will continue to maintain it's operation, updates etc. Contact us to find out more.

Do you provide phone support?

We currently do not provide phone support. You may contact us via email at support@billanywhere.com. You may also use the forums to find get help, post an error, or ask for a feature.

Can you customize billAnywhere for us?

Yes we can provide customization to billAnywhere to fit your business needs. Please submit a request with your customization requests.

Are there signup fees? Termination fees? Any hidden fees we should know about?

We don't charge any signup fees, termination fees, or any additional fees. The price you pay is simply the fixed monthly fee based on the subscription plan you've chosen.

How does your refund policy work?

billAnywhere is a month-to-month, pay-as-you-go service so we don't provide refunds. Once you signup, you are billed every 30 days for the service. You can cancel the service at any time and you won't be charged again, but you are responsible for any charges already incurred to the end of the current billing cycle.

Can we pay for a year in advance? Do you accept POs or payment by check?

We only accept payments via paypal.com. Paypal accepts credit cards (Visa, Mastercard, American Express, and Discover). Subscription payments are processed monthly on a 30 day cycle. Invoices are automatically emailed to the account owner every time you are charged.

Do you have an affiliate or reseller program?

We are working on such a program. Please check back with us soon.

Is billAnywhere available in other languages besides English?

At this time the billAnywhere interface is only available in English, but does allow UTF-8 character sets so you can enter content in many languages including Spanish, French, German, Japanese and Chinese. Localization and translation of the interface is something we will be considering at a future date.

If we upgrade will we be billed twice this month? If we downgrade will we be prorated?

When you upgrade you are instantly upgraded to the higher plan but you don't have to pay the higher price until next month's bill. When you downgrade you are instantly downgraded, but you don't begin paying the lower rate until next month's bill.

Whenever I try to log in, the login page just reloads and doesn't display an error message. What's wrong?

The most common cause of this is that your browser isn't set to accept cookies (a cookie is a text-only string that gets entered into the memory of your browser). billAnywhere requires that cookies are turned on so the application can track your session and know who you are as you use billAnywhere.
The other possibility is you have a firewall or security system set up that is too strict. It's preventing cookies from being accepted or Javascript from being run. billAnywhere needs both cookies and javascript in order to function properly.

Frequently Asked Questions - Accounts

Where can I find our invoices or get a copy of an invoice?

The billAnywhere account owner can log in to their billAnywhere account, click the Admin->My Account menu. All your billAnywhere invoices charged to your account will be listed there. You may also check your paypal account regarding the subscription payments processed.

Who is the account owner? How can I change the account owner on my account?

The billAnywhere account owner is the person who originally set up the billAnywhere account and the only person who can change the account owner, up/downgrade plans, and cancel the account. You may change the account owner, from the Admin->My Account menu

How do we update or change our credit card?

The billAnywhere account owner can change the credit card associated to the subscription from their paypal account.

How do we upgrade or downgrade?

The billAnywhere account owner can upgrade or downgrade the account subscription from the Admin->My Account menu. You can upgrade from any level to any level at any time, therefore upgrades and downgrades take effect immediately. The new monthly rate begins at the start of your next billing cycle. You can only downgrade to a level that can handle your current order/credits count. For example, if your current subscription allows for 50 orders/credits per month and you are currently at 25 orders/credits for the month, then you cannot downgrade to a subscription plan that allows less than 25 orders/credits.

What is the refund policy?

If you have subscribed to a paying plan, then your first charge will come the day you sign up and then you are charged on a 30-day cycle from the day of signup. If you cancel after you are billed on day 30, no refund will be issued and you will be charged for the rest of that month. For example, if you are billed on the 18th of every month and you cancel on September 24th, you'll still have to pay for the entire current month (September 18 - October 18 in this case). You won't be charged again after that. Your billAnywhere account will remain to be active until we do not received any more payments. You are responsible for whatever charges have been incurred. In order to treat everyone equally, no exceptions will be made.

What is SSL and will it keep my communications absolutely secure?

SSL is an acronym for "Secure Socket Layer", a security protocol that provides communications privacy over the Internet. The protocol allows billAnywhere to securely communicate in a way that is designed to prevent eavesdropping, tampering, or communications forgery. It is the same technology used by banks and e-commerce companies such as Amazon.com to keep your information safe and secure during transactions. In billAnywhere's case, SSL keeps your client communications absolutely secure (billAnywhere's normal password protection keeps your information private, but SSL keeps it private and secure).
We do not charge for this security feature and therefore all subscriptions including the free Individal plan uses SSL connections to keep your communication safe.

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